Dynamics 365 Project Service Automation is now part of Dynamics 365 Project Operations. Project-based companies seeking the capabilities of PSA are encouraged to look at Project Operations or alternatives such as Adeaca Project Business Automation.
Learn more about what PSA became:
Project Service Automation (PSA) from Microsoft was an application to help organizations track, manage, and deliver project services. The application was intended to serve professional services companies from the initial sale all the way to invoicing.
Some of the capabilities it claimed to have include:
However, as of now, PSA is not available to license from Microsoft.
D365 PSA is now part of D365 Project Operations. Project Operations combines the existing project management and accounting module inside Dynamics 365 Finance as well as Project Service Automation (PSA). Going forward, the project functionality that used to come native to Dynamics 365 Finance and PSA is now merged into a separate SKU available as Project Operations.
No. At this point, PSA has been incorporated into Dynamics 365 Project Operations. If you are seeking functionality that used to be contained in PSA, you now need to purchase Project Operations or find an alternative such as Project Business Automation from Adeaca.
Most of the functionality previously contained in PSA and the D365 Finance project management and accounting module is now part of Project Operations. However, it depends what capabilities you need and how you deploy Project Operations.
For example, PSA was purely a CRM-based tool. Now some of that functionality resides in the ERP, Dynamics 365 Finance. Some capabilities are exactly the same, but some are different based on if you deploy with CRM, ERP or both. We have done an extensive analysis of Project Operations, what used to be D365 PSA in this whitepaper. Download it to learn exactly what you are getting with the new Project Operations in place of Project Service Automation.
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