Cloud ERP for Project Business – Service Management


Add value to every interaction with faster, more personalized service.

Complete service lifecycle management for any type of provider

Providing excellent service is part of any project business. Seamlessly incorporate your service interactions into your business system with Adeaca and Microsoft and improve your customer’s engagement experience.

Engage with customers on any channel or device from one platform

Service Management


Deliver connected support with omnichannel capabilities.

chat service management

Chat

chat service management

SMS

chat service management

Email

chat service management

Phone

chat service management

Video

Resolve issues proactively

Predictive care

Analyze data from connected devices and act before warning signs become a problem.

360 view

Treat every customer like a VIP with a 360-degree view of each customer’s experience so your representatives can personalize interactions.

Self-service

Make it easy to find answers through self-service content communities.

Find answers to your questions

Discover more or engage with our project business experts.

PBA Blueprint

The Project Business Automation Blueprint is the definitive guide to PBA and how you can set up a comprehensive business system for your project-based company.

Request a Demo

See a high-level overview of our Project Business Automation cloud solution for Microsoft Dynamics 365 Finance. Learn how it works and what the benefits are for your industry.

Send a Message

Simply start an email dialogue to gather some more information about our solutions, our company and our expertise.