Cloud ERP for Project Business – Service Management


Add value to every interaction with faster, more personalized service.

Complete service lifecycle management for any type of provider

Providing excellent service is part of any project business. Seamlessly incorporate your service interactions into your business system with Adeaca and Microsoft and improve your customer’s engagement experience.

Engage with customers on any channel or device from one platform

Service Management


Deliver connected support with omnichannel capabilities.

chat service management

Chat

chat service management

SMS

chat service management

Email

chat service management

Phone

chat service management

Video

Resolve issues proactively

Predictive care

Analyze data from connected devices and act before warning signs become a problem.

360 view

Treat every customer like a VIP with a 360-degree view of each customer’s experience so your representatives can personalize interactions.

Self-service

Make it easy to find answers through self-service content communities.

Find answers to your questions

Curious about our vision for project business?

Exploring, evaluating and selecting the right ERP can be overwhelming, especially for a project-based business. Let us help you through that journey. Engage with our project business experts in the way you want.

Schedule a Briefing

Get a better understanding of our solutions and how they may work for your business in a brief 30-minute session designed to enable you to assess whether or not ADEACA is the right partner for you at this time.

Request a Demo

See a high-level overview of our Project Business Automation cloud solution for Microsoft Dynamics 365, how it works and learn what the benefits are for your industry.

Send a Message

Simply start an email dialogue to gather some more information regarding our solutions, our company history or our expertise.